Order Information

It's easy to Shop Vivid! Simply browse our on-line catalog and purchase securely using your major credit card or PayPal account.

If you would rather order via fax or mail:

• Download our order form by clicking HERE!
• Fill out the order form
• Fax or scan/email the completed order form back to VIVID at info@be-vivid.com

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VIVID Return Policy

• All Coat/Caftan Sales are Final. Exchanges accepted for items of equal value. Exchange request must be made within 10 days of item receipt. Fabrics for exchanged items are based on availability.
• All Clutches/Belt Sales are Final. Exchanges accepted for items of equal value. Exchange request must be made within 10 days of item receipt. Exchanges based on available products shown per relevant web page tabs
• Return items for exchange via a trackable and insured shipping method to:
VIVID
Attn.: Returns Department
4419 47th Street, NW
Washington, DC 20016
Order #________ (will be noted on your invoice)
• The cost of return shipping must be prepaid at the point of return. VIVID is not responsible for exchanges that are not received
• VIVID will not refund initial order shipping fees for customer shipments or exchange shipping fees for item returns to VIVID
• VIVID will waive shipping fees to customers on completed exchange orders

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